FAQs

Do you offer casual/visitor parking?

Subject to space availability, casual (visitor) parking may be purchased by non-permit holders in various surface lots and parkades on campus. Space is limited and not always available at all times and in all locations during the Fall/Winter Session. For further information on visitor parking, please click here.

Where can I park my motorcycle or bicycle?

Designated motorcycle parking areas can be found in Stadium Carpark, Windsor Carpark, and some surface lots. [map]

Motorcycle parking is not available in ECERF, Timms/Telus, University Terrace, or Southfield Carpark.

Where motorcycle parking is permitted, riders must pay the going rate for whatever facility they choose to park in. A daily/hourly permit must be purchased from the dispenser (license plate required). Seasonal motorcycle permits are available at the parking office. Please contact Parking Services for more information.

Bicycle parking is strategically located across the campus. There is no charge to use the outdoor bike racks. Monthly or yearly permits may be purchased for one of the three bicycle cages on campus located at street level in Education Car Park (NW corner), street level in Stadium Car Park (SE corner), and at street level under the pedway between Cameron Library and CAB. Please contact Parking Services for more information.

What is the clearance height for parking structures?

The clearance at the Jubilee Carpark entrance is 7'. The clearance for all other above-ground and heated underground structures is 6' 6".

Clearance is marked by signs at all parking structures and campus underpasses.

Do I have to pay for weekend parking?

A charge for parking is in effect for all campus parking locations during weekends. Regular or Afternoon/Evening parking permits are honoured, or visitor parking may be purchased. Click here for visitor rates.

Is there evening parking on campus?

Parking is available on campus during evening hours, which run from 18:00 to 06:00 hours Monday through Friday, and all day on weekends. A parking permit is required for all vehicles parked on campus during these evening hours. A separate permit valid for evening hours only, is available, and can be obtained from Parking Services. Visitor Parking may be purchased in various locations on campus. Some areas of campus are quite congested during weekday evenings, and space availability cannot be guaranteed in these busy locations. For further information, please call Parking Services at (780) 492-PARK (7275).

Where is my daytime parking permit valid on evenings and weekends?

Permit holders are restricted to the lot specified on the permit during the hours of 06:00 and 16:30, Monday to Friday.

After 16:30 and all day on weekends (and statutory holidays), all parking permits are valid in any non-restricted parking lots or carparks. Parking in a restricted lot is prohibited.

Are parking coupons available?

Only University departments can purchase parking coupons. These coupons are to be used for department guest parking only. Further information on parking coupons can be found here.

I've paid for my permit and need to cancel it. How is this done?

If you do not require your permit for the entire duration purchased, the permit must be returned to the Parking Services office for cancellation and refund, if applicable. If a permit is received for cancellation on or after the first day of the month, the refund will be calculated according to the following formula: Refund = full monthly permit cost - (daily maximum visitor rate x the number of working days after and including the first day of the month), up to a maximum of the full monthly permit cost + the full monthly cost of any additional month(s), if applicable.

Can I suspend my permit if I am on a staff leave?

Individuals going on approved leave (Sabbatical, Maternity, Medical, etc.) can suspend (cancel) their parking for the period of their leave and have their location reserved for them upon their return. Permits must be returned in order for us to cancel parking and deductions.

If you do not require your permit for the entire duration purchased, the permit must be returned to the Parking Services office for cancellation and refund, if applicable. If a permit is received for cancellation on or after the first day of the month, the refund will be calculated according to the following formula: Refund = full monthly permit cost - (daily maximum visitor rate x the number of working days after and including the first day of the month), up to a maximum of the full monthly permit cost + the full monthly cost of any additional month(s), if applicable.

Please Note: Only approved sabbatical or medical leaves fall under these arrangements. Absence from campus for other reasons, such as vacation periods, does not apply.

What about termination of employment?

Upon termination of employment, the employee must return all parking permits and access cards before or on the last day of employment. Failure to do so will result in their account being in arrears, and the collection of the outstanding account.

If you do not require your permit for the entire duration purchased, the permit must be returned to the Parking Services office for cancellation and refund, if applicable. If a permit is received for cancellation on or after the first day of the month, the refund will be calculated according to the following formula: Refund = full monthly permit cost - (daily maximum visitor rate x the number of working days after and including the first day of the month), up to a maximum of the full monthly permit cost + the full monthly cost of any additional month(s), if applicable.

Are permits transferrable?

For occasional use, permit holders may transfer their permit to substitute vehicles. If the vehicle is being used on a regular basis, the permit holder should register the licence plate under their permit with the Parking Services office via our online services. Login to your account and and go to "Manage Your Vehicles." If the vehicle belongs to another individual, a carpool must be set up (see next question).

How does permit sharing work?

Permit sharing consists of two or more drivers sharing one permit between vehicles. All parties involved must register at the Parking Services office. Please phone our office at (780) 492-7275 for more information.

How does carpooling work?

Similar to permit sharing. A carpool is defined as three or more University of Alberta staff or students, residing at different addresses, who choose to drive together as their regular means of commuting to the University.

All members of the carpool, as well as all vehicles that may be used in the carpool, must be registered with Parking Services (parking.services@ualberta.ca). Carpool members will be assigned one carpool permit to share. The permit is transferable among any vehicles registered in association with the carpool.  Only one registered vehicle may be parked at any given time with the carpool permit.  Any additional vehicle(s) parked must display a valid parking permit.

You may find your own carpool partners and register it at Parking Services carpool. More information can be found here.

Parking Services will arrange to split the cost of the carpool permit equally among the members and collect it through any currently accepted means of payment (payroll deduction, monthly credit card, debit). If the carpool dissolves for any reason during the year, you must inform Parking Operations within two weeks. The members are then free to purchase parking permits through the normal procedures.

What if I get a new vehicle/licence plate?

If a permit holder changes and/or receives new licence plate(s), Parking Services must be notified of the change. You can edit your vehicle information by logging in to Online Parking Services.

How does parking enforcement work?

Because of the shortage of parking space on campus, it is necessary to have a significant level of parking enforcement on campus in order to protect the interests of paying permit holders. Please see the Regulation Enforcement page for more information.

As well, the City of Edmonton maintains a high level of parking enforcement in residential areas around the University. In light of the crowded situation which exists on campus, and ever-increasing environmental concerns, it is recommended that all members of the University community use public transit whenever feasible.

It is important to remember that when a parking enforcement officer writes a violation, he or she does not know the mitigating circumstances which may have caused the vehicle to be illegally parked.

Are disabled parking spots available?

Disabled parking stalls are available in various areas on campus. Their use is restricted to those vehicles displaying valid provincial disabled placards. A regular University parking permit is still required to park in the lots with disabled parking space.

What if my permit is lost or stolen?

A $40.00 deductible is incurred for lost or stolen permits. All lost or stolen permit(s) must be reported immediately to Parking Services. Possession of a lost or stolen permit will result in fines and/or charges.

What if my assigned lot is full?

When a permit holder finds his/her assigned location full, he/she should park in the next nearest available lot and immediately phone Parking Services at (780) 492-5533 so that remedial action can be taken.

What if I have forgotten my permit?

If you have forgotten your permit, park in your usual lot and call Parking Services at (780) 492-5533 as soon as possible. Enforcement personnel will verify the information on your file and ensure your vehicle is left alone for the day. This is not an available option for permit holders in a car pool.

Is there booster service in cold weather?

During periods of severe winter weather (-23ºC or colder), a limited boosting service is available to permit holders. Phone (780) 492-5533.

How do loading zones work?

These spaces are provided for vehicles requiring short term parking for loading and unloading. Some loading zones have meters. Commercial vehicles (must have a commercial plate) can park free for a maximum of 15 minutes, and others must plug the meters (25 cents for 10 minutes to a maximum of 30 minutes). Loading zone restrictions are in effect 24 hours a day.

What options are there for paying parking citations?

Parking violation payment options can be found here.

What options are there for paying parking permits?

Payment options for parking permits (faculty, staff and students) can be found here.